![]() Here are some details that we would be interested in to further analyze your problems:ġ) screenshots of any error messages you may receiveĢ) the program log files (zipped) stored in the following location:Ĭ:\Program Files (x86)\Steam\SteamApps\common\MAGIX\_logsģ) Screenshots of the following folders' contents might also be helpful:Ĭ:\Program Files (x86)\Steam\SteamApps\common\MAGIX\_common\MxSynthĬ:\Program Files (x86)\Steam\SteamApps\common\MAGIX\_common\Soundpools\Basics_20Ĭ:\Program Files (x86)\Steam\SteamApps\common\MAGIX\Music Maker 2014 Premium\_Content\Synth The tickets will be assigned to the correct department in the end. If you're having problems with that, please log out completely from the support website and log back in again, or simply raise a ticket via the "sales" branch of the contact facility. You will be able to pick the Steam product from your list of registered products. ![]() ![]() Once registered, you can raise a support ticket through your MAGIX user account on our support website (). There is no serial number for the Steam version, but you will be able to register your product via the appropriate option in the "Help" menu of the program. However, in order to do so, we will need more information and would encourage you to get in touch directly with our tech support team. Please be assured that we are looking into this. First of all, sorry to her about the problems you're apparently experiencing. ![]()
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